Customer Service

Best of Nature

22 Meridian Rd
Eatontown, New Jersey 07724
United States
732-936-8165
customerservice@bestofnature.com

BUSINESS HOURS

Monday, Wednesday and Friday ~ 9 am – 6 pm EST
Tuesday and Thursday ~ 9 am – 7 pm EST
Saturday 10 am – 3 pm EST

GIFT CERTIFICATES
Not sure what to order for that special someone? An emailable gift cards is the perfect answer!
Order Online Gift Certificates

SHIPPING & DELIVERY

In stock items usually ship out within 24 hours from our NJ warehouse.

For your convenience we offer you two levels of shipping service:

~ Best Way Delivery
The most economical way to ship your order. Generally this will be UPS Ground or USPS service, and can take anywhere from 2 to 7 business days, depending on your location and the carrier. In Stock Items to the US East Coast should arrive within 2-3 business days, to Mid-USA within 5 business days and West Coast orders within 7 business days.

~ Expedited Delivery
Faster, but more costly. Packages are generally shipped via UPS next day, two day or three day delivery. Please check your prefered option in check out. Feel free to make any notes in the comment field, such as the date you need the product in hand.

International Orders
Place your order on our web site. Our customer service staff will contact you promptly via e-mail with shipping options and prices. For more information, e-mail customerservice@bestofnature.com. Customer is responsible for any duties or customs fees.

Back Orders
If a backorder causes your order to be sent in more than one shipment, you will not be charged any additional shipping costs. We will automatically back order any out of stock item for up to 30 days. We will pay regular shipping on all shipments following the original order (excluding international orders or anything which cannot be shipped via UPS ground or US Mail).

RETURNS & EXCHANGES

With our 100% Customer Service Satisfaction Guarantee, you may return an item for up to 30 days after delivery without any restocking fee! Simply call our customer service staff at 732-936-8165 and you will be issued a Return Authorization (RA) number. To speed processing of your credit, write this number on the outside of the box. All shipping charges to and from are the responsibility of the customer. Please insure your package and hold on to the receipt in case it gets lost or damaged. If you would like to exchange the item, we will credit or bill your account the difference upon verifying your original return, and ship out the exchange by your preferred shipping method.

Refunds
As soon as your return is received and verified to be in new or like-new condition, including the original packaging, your refund will be issued. We will credit you via your original method of payment unless otherwise instructed. Orders paid by cash (in store), check or money order will be mailed a refund check.

Defective/Damaged Products
Although we take care to carry only the highest quality products, we realize that sometimes there might be a defective or damaged product which you were unlucky enough to receive. Within the first 30 days of the date you received your order, we will gladly replace or repair the item for you at no additional cost to you. In some instances where a product is covered by a manufacturer’s warranty, we may connect you directly with the manufacturer. Best of Nature will refund shipping costs on damaged merchandise or mis-shipment.

PRIVACY & SECURITY

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
YIf you have any question, concerns or comments about our privacy policy, you may contact us using the information below:

By E-Mail: customerservice@bestofnature.com
By Phone: 732-936-8165

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by United States and international copyright laws.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE’S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE’S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE’S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.